Returns & Refunds
π Returns & Refunds
We accept returns only under specific conditions to maintain quality and hygiene standards.
- β The product must be unused, unopened, and in its original packaging.
- β The product must be returned within 3 days of receiving your order.
- β The item should be in perfect condition with no signs of tampering.
- β Opened or used perfume bottles cannot be returned due to hygiene reasons.
- β Damaged products caused by improper handling or storage by the customer.
- β Items purchased on sale, discount, or promotional offers.
π‘ We strongly recommend checking your order upon delivery. If you receive a damaged or incorrect product, please contact our support team immediately.
We offer refunds only in the following cases:
- β If you receive the wrong product from us.
- β If the item is damaged during transit and you provide valid proof (photos or video within 24 hours of delivery).
- β If your order is out of stock, and we are unable to fulfill it.
- βΏ‘ Request a Return: Contact support at π§ admin@rsvibe.com with order details.
- βΏ’ Approval & Return Instructions: We will provide return shipping details.
- βΏ£ Return Shipping: Customers cover return shipping costs unless it's our mistake.
- βΏ€ Inspection & Refund: After receiving the item, refunds will be processed within 5-7 business days.
πΉ Refund Method: Refunds will be issued via bank transfer or original payment method.
Currently, we do not offer exchanges. If you need a different product, return the original order (if eligible) and place a new order separately.
- β We do not offer cash on delivery (COD); all payments are made in advance.
- β International orders are non-refundable due to customs and shipping policies.
- β If your return does not meet our criteria, it will be sent back at your expense.
β¨ RS Vibe ensures premium service with a fair return and refund policy. Your satisfaction is our priority! β¨